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Delivery & Returns

  1. When will my order be delivered?

We usually ship within 5-7 working days of placement of the order, because these products are finished after receiving the order only. These are being manufactured in villages of Himachal Pradesh and the women need some time to get them ready to pack. So bear with us here.

Are there any additional shipping charges?

 

Yes, since the product is coming from far places of Himachal Pradesh, we will charge the shipping cost. The shipping charges range from 50- 150 rupees, based on the product. The shipping cost will be specified to you at the time of placing the order.

 

  1. Replacement/Return Policy

We would like to make you happy and satisfied in every way possible. If the product is damaged or not fit in size or not exactly what you ordered, we can replace it free of cost. *

If unfortunately, you are not happy with the product at all and don’t even want a free replacement, you can return the product to us within 7 days of receiving it. **

(* This is applicable to the customers of Delhi/NCR only. Customers of other states, need to self-ship the product back to us. We will send the replacement only once we receive the product shipped by the customer)

(**This is applicable to the customers of Delhi/NCR only. Customers of other states, need to self-ship the product back to us. We will be able to do full refund only once we receive the product shipped by the customer)

 

  1. Some additional guidelines:

    • Within the first 7 days of receipt, we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use. 

    • Please do take care that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self-shipped returns, we recommend you use a reliable courier service. 

    • Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 7 days.

    • You can inform us within 7 days of receiving the parcel by writing to us at care@mumyu.com.

    • We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.

 

  1. What can I return?

You can return any products ordered from Mumyu.com within 7 days of delivery. In case of items with manufacturing defects, you can return products within 7 days of delivery and we will exchange the product after we have received it in our warehouse. Returned products must be returned with all original packaging and tags that they were shipped with.

To ensure that your returns are accepted by our quality team, please take adequate measures to ensure your product trial does not cause undue damage to the products in any way.

  1. How do I return products to Mumyu?

OPTION A

It's a simple 2 step process:

  • Please write to us at care@Mumyu.com from your registered email ID along with your order ID & registered phone number so that our customer service team may assist you.

  • In case of damaged/broken goods, send us the images on care@Mumyu.com.

 

OPTION B

It's a simple 1 step process:

  • Fill out the return form shipped to you with the order, follow the instructions on the form and ship the products to us.

Note:

1. In case you have opted for Mumyu to organize the pickup of returns, our logistics team would organize the pickup within 48-72 hours of placement of the pickup request. Please do ensure your availability and shipment readiness for handing over the return to the pickup team.

2. If your pin code is not covered by our pickup services, you would need to self-ship the returned item. Refunds are subject to your returns being inspected upon receipt at our end.

3. In case you are self-shipping your returns back to us, please retain your shipping receipt and email us the tracking info on care@Mumyu.com so as to enable us to track the delivery of your returns to us. We will not be liable for items damaged in transit if self-shipped.

4. The shipping charge is non-refundable.

  1. Where do I send my return?

Please make sure that the following address is clearly printed/written on your returns parcel with the Mumyu order # in cases of both pickup and self shipping, Please also include the original invoice as proof of purchase with the return.


HILLOCK DIGITAL Pvt. Ltd.
G 402, BPTP Freedom Park Life, Sector - 57
Gurgaon 122003
Ph: 0124-2578744

  1. How long will the entire process take?

It can take up to 15 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return. Usually, you will receive your refund in term of store credit at the end of this 48-hour window.

  1. Do I get charged for returning products?

We arrange one free reverse shipment and do not charge any fees for pickups arranged for, and serviced by us. You can also to ship your returns to us yourself to "The Returns Desk".

  1. How will I be refunded for the return?

On successfully processing the refund, the refund amount would be credited to your Mumyu account as a voucher or credit points. You would be able to use this credit on any of your subsequent purchases on Mumyu.com.

  1. Can I request delivery to an international shipping address?

At the moment, Mumyu.com only delivers within India.

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